Franchise Owners – Learn more about us

One of the cornerstones of Ace Handyman Services, dating well back to the company’s start as Handyman Matters in 1998, is that every Franchise Owner is a member of the community he or she serves. It’s our belief that, in order to truly understand the needs and concerns of our customers, we must be fellow citizens in the same world and experience the same things they encounter.


Our Franchise Owners:
• Live and work in the community they serve.
• Hire employees from the community and area they serve.
• Are small business owners.


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From the corporate office all the way down to each individually-owned location, the credo has been that in addition to serving the needs of our clients, we want to give back to the community in which we live and do business. If we find and can address a need, that benefits us all and makes everyone stronger.


Brett Jeffreys, our Fort Worth Ace Handyman Services owner since 2010, regularly demonstrates his dedication to both customers and community. His office has been the recipient of The Super Service Award from Angie’s List every year that he’s been with them. Brett and his family are also strong supporters of Camp Impact, a non-profit organization in Arlington and Grand Prairie TX dedicated to providing local homeless and underprivileged youth with an opportunity to attend a summer camp.


In Harrisburg, Pennsylvania, Erin Woods opened a Handyman Matters—now Ace Handyman Services—location in 2003 with her father Bob McRedmond. In 2019, Erin’s husband Bill Woods joined the Ace family by opening another office in the Lancaster and York areas. Erin’s office was awarded The Simply the Best – Handyman distinction in 2017, a title voted on by readers of Harrisburg Magazine. Erin is an active member of her community’s Rotary Club, and among the ways she gives back to her community is through Operation Christmas Shoebox Packing, an event in which families fill shoebox-sized boxes with toys, trinkets and basic necessity items such as toothbrushes, and distributed to those in need.


Stacy Huston, owner of our Park Cities, TX location, celebrated her tenth year anniversary as a Handyman Matters/Ace Handyman Services franchise owner by organizing her team to help build a greenhouse for Vogel Alcove, a Dallas-based organization that helps to ensure that homeless families with children have a home, a self-sufficient family, and a foundation for success.


As we currently face the threat of a worldwide pandemic and all of the uncertainty and fear it brings, it becomes more important than ever that we need to band together to get through this crisis as quickly and as safely as possible. It’s with Brett, Erin, Stacy and other people leading the way in their individual communities that we will face this challenge and then get back to our former day-to-day routines and helping to better the lives of everyone around us.


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WHAT TO EXPECT FROM ACE HANDYMAN SERVICES

With the exciting announcement that Ace Hardware and Handyman Matters have joined forces to enable the latter to become Ace Handyman Services, some questions have arisen, as well. READ MORE> Specifically, what does the future hold for this new collaboration? What changes may be coming?

The short answer is that everyone can expect the same great service and results they have experienced from both of these brands in the past. From a client viewpoint, the only change is that there’s now an added synergy, making it even easier for our loyal customers to bring improvements and enhancements to their homes.

What about the changes?

Ace Hardware customers who have been asking the company to launch in-house home-improvement services will now be able to take advantage of Handyman Matters’ ability to provide 1, 162 different home repair jobs. Handyman Matters customers will be able to utilize professional craftsmen who have access to Ace’s wide range of products and tools. This is what you might call a win/win/win scenario!

With 4600 locations across the United States, there is an Ace Hardware Store located within 15 minutes of 75% of all U.S. Households. Each carries an impressive range of products, including exclusive deals with a number of manufacturers such as Benjamin Moore Paints, Oakbrook Collection, Home Plus and many more. Combine that with Handyman Matters, recipient of Newsweek’s Best Customer Service Award for the past two years, with 57 franchise locations in 23 states, and it quickly becomes a no-brainer: This new collaboration aims to Bring Helpful to Your Home. It’s a natural fit between two companies that have long shared a similar set of values and practices: Doing right by our customers and treating their homes with respect and care.

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HOME REPAIR AND UPGRADE PROJECTS TO CONSIDER IN THE WINTERTIME

January…  It’s that quiet, cold month that follows noisy, activity-filled November and December, when everybody’s thoughts and energies are directed toward holiday preparations, welcoming guests, and simply enjoying everything the season has to offer.

But after New Year’s, company has gone, decorations have been stored away, and chilly, bleak January is underway.  You’re looking at several more months of snow and blustery weather still ahead.  It’s the perfect time to tackle a handful of those indoor repair and remodel projects you’ve been meaning to get to for a while, now.

How long have you been thinking your bathroom was due for a facelift?  Perhaps you’ve been contemplating installing a new vanity; maybe changing out the sink and bathtub fixtures; replacing the caulking or re-grouting around the tub and tiles.

How about the kitchen?  Is it time to install a new backsplash?  Upgrade cabinet doors?  Maybe your work areas could use some better lighting?

Winter Home Repair ProjectsOther wintertime projects to consider are updating baseboard trim, installing a ceiling fan, replacing stair balusters, upgrading lighting fixtures or replacing your fireplace’s mantel.

These are just a handful of the relatively non-intrusive upgrading and remodeling jobs that can easily be undertaken in the winter months.  All can be accomplished in a day or two with minimal disruption to you and your family’s regular routine, and they yield great results.

Remember, your local Handyman Matters office has friendly and professional craftsmen available to assist with these and any other remodeling and repair projects you’ve been considering, whether in January or any other time of the year.

During that time of year when the days are shortest and the nights their coldest, you can make a room or two in your house feel brand new!

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HANDYMAN MATTERS IS BECOMING ACE HANDYMAN SERVICES?

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In the last few months, you’ve probably heard the great news about Handyman Matters becoming Ace Handyman Services.  This transition should be completed during the first quarter of 2020.

You may be asking yourself, “As a Handyman Matters customer what can I expect through this process and this name change?”  The good—no, the great—news is that you can expect the same professional service, convenience in scheduling, high-quality workmanship and superior communication you have become accustomed to with Handyman Matters.

Beyond that, cosmetically, we will update our name and branding to match more closely to that of Ace Hardware. We’ll be creating a synergy so that we are more easily recognized and aligned.

Ultimately, this will make it even easier for us to help you love your home. We will continue to aim high and seek to exceed your expectations. Our steadfast commitment to being your Home Ally is as strong as ever.

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WHAT IS AN ‘ON MY WAY’ TEXT NOTIFICATION, AND WHY DO I WANT ONE?

(Handyman Matters’) communication is just what you’d want to feel comfortable that the job is planned, will happen, and is on-target because the service provider is “on the way.”

-Excerpted from a posted customer review of the Denver North Metro Handyman Matters location

So, what is this “On My Way” feature?

Think about some of your past experiences waiting for a service person to show up at your home… There’s a certain amount of anxiety and frustration associated with these visits.  When will they get here?  Will they be on time?  Why haven’t they called? Have they forgotten about me?

The “On My Way” feature is designed to eliminate those concerns.

When a Handyman Matters craftsman is dispatched to your home, he hits a button which sends a message to the customer alerting them to the fact that he is en route.  A link is included in this message that allows the customer to see the route the craftsman is taking, his planned arrival time, his photo and a short bio.

“There are a number of reasons we like to provide this service,” says Kim Hobden, TEAM Coordinator in the Denver office.  “It’s beneficial for both the customer and for us to be in consistent communication, from when we call the night before the job to make sure everything is on track, all the way to the moment the job has been completed.  On my WayThat way, there are no unexpected glitches, and everybody has the same level of expectations.  For the customers, it reduces their anxiety and it provides a sense of security when they can click on a link and see not only when to expect their craftsman, but what he looks like.  They know they are letting the right person into their home.”

Kim goes on to add, “We’re constantly working to improve the standards and expectations people have of the home improvement industry.  And it gives our customers the assurance that we are partnering with them to make their home a nicer, safer place.”

Here’s an excerpt from another posted review of the same location:

Handyman Matters provides an exceptional level of customer service.  I am especially appreciative of the text alerts (and) “day before” voicemails from the technician… The picture and the personal biography is also a fun feature.

                                                                                -Kirstin O.

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5 Essential Safety Measures for Your Home This Holiday Season

The holidays & New Years are just around the corner, it’s time for some home maintenance before guests arrive. Much of the country experiences snowy conditions during the holiday season. And with snow, comes accidents–with accidents, there are expensive repairs, and perhaps even medical bills. You certainly don’t want to be the holiday party host whose guests had to evacuate the party because the holiday decorations caught on fire or slipped on icy stairs. Rather than becoming liable for these accidents, take a few extra steps to host a warm, comfortable party that can be enjoyed by all. When it comes to winter home safety, here are five small steps you can take.

Stairs

Check your stairs. I cannot emphasize the importance of having safe, functional stairs, especially when hosting guests. Check both indoor and outdoor stairs. If everything is as it should be and in working order, check to make sure you also have stable railing and if it’s outside you must spread salt down them as well.

Smoke Detector Maintenance

DT2B9197Change your smoke detector batteries at least twice a year and be sure to have a few extra on hand.Test your detectors before lighting candles, setting up holiday lights, or cooking for guests. By taking these quick steps you can have peace of mind knowing your fire detectors are active and alert.

Check Your Carbon Monoxide Detector

Not only are smoke detectors important this time of year, but also, carbon monoxide detectors are especially important in the winter. Carbon monoxide can sneak up on you & your family. Place CO2 detectors on each floor of your home, and close to bedrooms to ensure you have a protective detection method in place to keep you & your loved ones safe. Prevent carbon monoxide poisoning by remembering not to heat your home with a gas range or oven, and do not warm your car or idle it in a closed garage.

Clean Vents & Chimneys

Don’t forget to clean out your vents and chimneys, as during the colder months, your heater has been working overtime. This simple task is an effective way to prevent house fires (and to optimize warmth). Whether your home has traditional vents or a dramatic masonry fireplace, be sure to keep an out for buildup.

Walkways

Whether there is ice or snow on your walkways always do your best to clear the paths as soon as possible. Clearing these walkways of ice, snow, leaves, and branches is an important step in prepping your home for holiday guests. Don’t forget to throw salt on your sidewalks and paths as well. As far as company is concerned, ice is only good in drinks.

If you’d prefer to focus on preparing the food and beverages this holiday season instead of fretting over these safety measures, our multi-skilled craftsmen can do it for you! Contact Handyman Matters at 866-FIX-MY-HOME or Book Online today!

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TAKE A FEW MOMENTS AS VETERAN’S DAY APPROACHES

On this Veteran’s Day, let us remember the service of our veterans, and let us renew our national promise to fulfill our sacred obligations to our veterans and their families who have sacrificed so much so that we can live free.

Dan Lipinski

As Veteran’s Day approaches, we wanted to take a few moments to celebrate the day and to recognize those brave men and women who have served our country in the various branches of the military, including those Handyman Matters / Ace Handyman owners who number among those brave and dedicated citizens.

Originally called “Armistice Day,” the day saluting our military veterans came into being on November 11, 1919.  Unlike Memorial Day, Veterans Day pays tribute to all American veterans—living or dead—but especially gives thanks to the living ones who served their country honorably during both war and peacetime.

November 11th was the designated day in honor of “the eleventh hour of the eleventh day of the eleventh month” of 1918 that signaled the end of World War I.  In 1954, President Eisenhower officially rechristened it Veterans Day.

In 1968, Congress voted to move the event to the fourth Monday in October.  The law went into effect in 1971, but President Ford returned the day to November 11th in 1975, due to the historical significance of the original date.

Many veterans now work in a wide range of fields, from manufacturing and retail to transportation and the entertainment industry, as laborers, managers, and executives, according to U.S. Census data.  The largest contingent of veterans, about 14 percent, works in public service or administration, which isn’t really surprising given its close relationship to military service.

~ S. Post Office Inspector General

We want to extend a personal note of appreciation and gratitude to those brave members of our Handyman Matters / Ace Handyman family who are military veterans, as well:

  • Mark Bushong, U.S. Air Force
  • Roger Clark, U.S. Army
  • Richard Compton, U.S. Marine Corps.
  • Mike Sitek, U.S. Navy

Thank you, gentlemen, for your service to our country!

 

HANDYMAN MATTERS NAMED ONE OF AMERICA’S BEST CUSTOMER SERVICE COMPANIES BY NEWSWEEK FOR SECOND CONSECUTIVE YEAR

Handyman Matters rated one of America’s Best Companies for Customer Service for the Second Year in Row!
Handyman Matters rated one of America’s Best Companies for Customer Service for the Second Year in Row!

Handyman Matters has once again been recognized as a top Brand as part of Newsweek’s list of America’s Best Companies for Customer Service for 2020. Similar to last year, an independent study used data from a survey of more than 20,000 US customers and focused solely on Customer Service.

Statista conducted the study for Newsweek and focused on a number of criteria, which included, but was not limited to, communication processes, range of services offered, technical abilities, and recommendation likelihood.

“This recognition is continued validation of our Service Path process and true focus on the customer experience.” Claimed Chris Bue, CEO of Handyman Matters. “Our owners continue to exceed the customer expectation and it shows with this recognition two years in a row!”

Handyman Matters’ locally owned and operated locations provide background checked, multi-skilled craftsmen, who can handle a homeowners’ to-do list.  The Half Day Package continues to be the most sought-after service from customers, allowing a Craftsman to get numerous items or tasks done around the home completed in four hours.

Kim Hobden, General Manager of the North Metro Denver location stated, “So proud of our TEAM and how hard they have worked to accomplish this for the second time.  It was nice to be recognized last year, but to do it again this year truly shows the commitment we are making to our customers.”

Handyman Matters guarantees their work and offers a “like it’s our home” Promise. Check out why Handyman Matters is different HERE.

WHAT IS A HALF-DAY PACKAGE, AND WHY DO I WANT IT?

Not everyone is familiar with this service, or why it may be exactly what you are looking for, so allow us to give you a clearer picture as to why this might be just what you and your home need!

With this offering, you can tailor a 4-hour visit from your local Handyman Matters office to tackle a wide variety of small repairs and fixes—whatever needs doing around your place!

Over time, it’s natural to have little household things break or stop working altogether.  Because these are often minor inconveniences, they tend to get put on a “honey-do” list, things to be addressed later when you or your spouse has the time to tackle them.  And we all know just how this usually goes… we just keep putting off the fix!

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It’s human nature to adjust to minor problems and to find ways to work around them.  There’s the kitchen drawer that becomes difficult to open or close; the cupboard door that starts to sag, or no longer closes all the way; the sliding door that no longer sits properly on its runner.  In the short term, we cope by only opening the door carefully, or avoiding using the drawer altogether.  After all, these are just little problems, and after a while, they somehow become “the new normal.”  It’s amazing how we stop thinking about these being issues at all… they’re just the quirks we’ve learned to maneuver around.

Now, stop and think about all of this for a minute…  Take a stroll through your home as if you were a guest or even a prospective buyer.  Take note of the little things you’ve been meaning to get around to fix when you have the time.  It’s likely you’ll be surprised at just how many of them there are—not just one or two, but a half-dozen or more things just begging for some attention.  For example:

  • Rips in the screen door or window screens
  • A fence with sagging or missing pickets
  • A cluttered, disorganized garage
  • A dripping kitchen or bathroom faucet
  • Shelving you’ve never gotten around to installing
  • Holes or gouges in the drywall
  • A faulty smoke detector that needs replacing
  • A grimy backsplash that has long needed replacing
  • A television or other appliance that’s been waiting to be hooked up
  • The shower door that isn’t closing properly
  • Peeling paint in the bathroom or laundry room

Okay, you probably don’t have that many things needing attention, but it’s likely you’ve got enough to take advantage of the Handyman Matters Half-Day Package.  It’s amazing just how many small repairs and problems can be addressed in a single 4-hour period.  In just half a day, it can feel as if your home has undergone an entire facelift.

So rather than continue to add small projects to that ever-growing “honey-do” list that never seems to get any smaller, give your local Handyman Matters office a call for a consultation with a friendly TEAM Coordinator who will listen carefully to you in order to be able advise you as to how we can best meet your needs.  And of course, the conversation comes with no obligation to book our service.

Remember, too, that if you’re concerned you have more projects than can be tackled in four hours, we also offer a Full-Day 8-hour package, as well.  We’re here to help you love your home!

 

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CRAFTSMAN SPOTLIGHT

The Craftsmen here at Handyman Matters put a ton of passion and pride into their jobs and are always seeking to help you love your home.  Check out the story and background of a few of our Craftsmen. 

Marc Vandendriessche – Lead Master Craftsman
Handyman Matters of The Woodlands

Marc joined Handyman Matters of The Woodlands in August 2017.  He is a 30-year career professional in commercial and residential construction.  Marc owned and operated a construction business for 10-years that specialized in residential remodeling and repairs.  Marc is extremely knowledgeable with home improvement projects and is truly a multi-skilled craftsman, mastering several trades including carpentry, tiling and drywall repairs.  Marc is highly skilled at estimating projects and customer service.

Marc Vandendriessche
Marc Vandendriessche

Marc is our Lead Master Craftsman and consistently performs above expectations. He is a master at multiple trades and accepts nothing less than high-quality craftsmanship. Customers request Marc’s services and will wait until he is available for their work. I rely on Marc’s knowledge as an owner in the construction business and am pleased to accept his input into growing the business.

As you can see from the below Rate-a-Biz & Google reviews, Marc has quite the following.

Aug 2019 —Mr. Marc Vandendriessche is very professional, friendly and did an amazing job (crown molding). I’m very happy and will use this service again

July 2019–Extremely Professional
Marc worked for me for 5 days on 4 separate projects and I have to give him an A+ on all the work. As well, friends visiting the house found the work to be outstanding. The back office billing is efficient and professional as well. I highly recommend this team for any project.

June 2019
Marc did a great job repairing/ restoring my wood entry door. He explained the process and used quality materials. The door looks new again. I will definitely call on Marc for future repair work.

May 2019–JUST AS EXPECTED
This was the third “nuisance” home project Marc has helped us with, and just as before, the work was impeccable. Marc is an artist with Bondo on water-damaged doors. Always on time, friendly, courteous, efficient, you name a positive adjective. Marc lives at the top of our “to call” list.

March 2019–Outstanding job
Marc was very efficient and knowledgeable of his craft, he understood exactly what I needed to be done and he completed it in a timely manner. Great quality work

April 2019
Marc did an excellent job for us. Professional and personable. He answered our questions and explained the hows and steps he took to get the job completed. Would recommend your company to family and friends.

Nov 2018
Marc is a great handyman, he had a reasonable solution for everything that was out of the norm. Very clean and neat. I would use this service again.

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Don Ingram- Lead Craftsman
Handyman Matters of Southeast Columbus

Don Ingram
Don Ingram

Don Ingram has been with us almost since the conception of Handyman Matters Northeast Columbus. In August, he celebrated his 5 year work anniversary. Since he first began with us he has been a dedicated and loyal employee who shows up every single day ready to give his best. He began as a craftsman and after two years was promoted to field supervisor. He served in this position for two years at our Westerville office. When we decided to open a second location we turned to Don to lead our new crew in Pickerington. He is a tremendous problem solver, continuous learner, and loves to pass any knowledge he has on to other craftsmen. We would not have been able to grow our Westerville office to the size it is without Don, nor would we be able to start a second office as quickly and successfully if it weren’t for Don.

Here are a few of the latest reviews-

Just the right craftsperson with just the right skills and attitude at just the right time.
In the process of updating old residence to sell. Husband didn’t want to install 3 faucets, smoke alarm, and didn’t have time to install 4 lights. There were other issues of concern as well. Don was the craftsman. We received the half day handyman special. Had a list of 7 different “to do” projects prioritized from most-want-done to least. Reviewed all with Don. Based on his experience he noted some as not necessarily a problem / needed (we’re not exceptionally handy). I asked lots of questions and he even told me how to install floor transitions. Want someone to come in, be knowledgeable, have experience, do quality work in a professional manner but not interested in listening to up sale pitches, unnecessary banter, or worker’s preferred music for duration of their visit? Want someone to concentrate on your tasks and not take calls arranging their next customer/project while they are on yours? Don and Handyman Matters fulfilled all those expectations. Would call them again and request Don again because of this excellent experience. He was just the right person sent at just the right time. Thank you!

Don did an excellent job. He is always very professional. Told me everything he was going to do. Excellent worker. I would recommend this company to anyone.

Thanks Don for a job well done
Don came a day early and arrived at our house early enough to inspect our issue and look for other areas in need of attention. He repaired the original problem and potential damage. We plan to use your service again for some electrical work.

Excellent work with Don finishing basement project a couple yrs ago. Just had Handymanmatters put in a custom shower. Don did a great job, good at cleaning up each day, time used wisely and I am happy with the overall project.

Love this company!
Don came out today to assemble a new swing set and remove our old one. He was prompt, courteous, did great work, and was patient with my nosy dog and very impatient five year old. We have yet to have anything but a stellar experience from Handyman’s Matters.

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Chris Cooper – Field Supervisor
Handyman Matters of  Johnson County & Kansas City, KS

Chris Cooper
Chris Cooper

Chris Cooper has been with Handyman Matters of Johnson County, KS since April 2011.  During his eight years with us, he has gone from Craftsman, to Lead Craftsman, to Field Supervisor.  Besides estimating and leading jobs, Chris is hands-on with projects that he has expertise in.

In his current role of Field Supervisor, half of Chris’s time is spent working on large projects as the customer contact and go-to for the craftsmen on the jobs.

The other employees look to Chris for his expertise and assistance all through the day on all kinds of projects! Another positive aspect that Chris brings to Handyman Matters is his ability to train.  During team meetings, Chris will put together demonstrations and trainings on anything from measuring for stair stringers, to wiring 3-way switches, to drywall patches, and so much more!

Not only do the other employees at our office appreciate all that Chris brings to the table, but so do our customers!  Below are a few reviews that highlight some of Chris’s efficiency, professionalism, and can-do attitude!

“Chris has been to my home twice and both times was extremely efficient and professional in making the repairs as requested. I would highly recommend this guy as he has the skills and know how to fix things right! I do want to make a suggestion and this is not a slight on him, the company might want to supply shoe covers for them to wear upon entering customers’ residence. On a scale of 1 to 10, Chris gets a 10 from me.”     —Charles L. (6/16/19)

“Chris Cooper was excellent performing a difficult repair in an efficient manner. He was able to solve every configuration and design problem and actually left the door assembly in better condition than when it was new. This is the guy you need to request if you need a construction related repair and in particular any repair on a storm door.”     –JD B. (5/7/19)

Great professional work again!
“Chris added to his crew to get our fence work done very well before the snow yesterday!”     –Dan O. (11/9/18)

Friendly, professional service.
“This was the second time I used Handyman Matters. I was pleased the first time and so contacted them again when several items were beyond what I could do. Chris arrived right on time and got busy with my list. Later he was joined by Daniel. They assembled a king-size bed, installed a ceiling light and fan, hung 6 window blinds, balanced the washing machine and repaired a broken hinge. Unfortunately, the bed broke the first night! When I called to report that, Daniel came right out and discovered the problem. He made the repair for no additional charge since their work is warranted.”     –Lorene M. (10/8/18)

Chris and Laurie
Chris and Laurie

Challenging Older House
“I appreciated working with Laurel Thompson for the contract negotiations. Chris was the supervising carpenter and met each of the technical challenges on this project. Experience and expertise were essential plus communication skills so that I understood what the best solution was as we progressed.

Would I recommend handyman matters…yes, with confidence that they will do a great job!”     –John Q. (10/3/18)

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Sean Gibbons, Craftsman
Handyman Matters North and South Denver

Sean Gibbons
Sean Gibbons

Sean started in April of 2018. He came to us after retiring as a former CFO for Nissan Corp.  He moved here to Colorado to be closer to his kids and extended family.  Not quite ready to fully retire and since his wife Sharon is still working, he looked for a part-time job that allowed him to use his hands, flexible scheduling and keeping his mind active.

At first, probably due to coming from a white-collar desk world, he struggled a bit with understanding the position and the industry.  However, Sean immediate latched onto the Brand and handling customers.  From that, he was able to learn more about the trades from other craftsmen on staff which gave him the rest of the tools he needed to excel in our organization.

Today, Sean is one of our main producers and is giving back to the rest of the team in ways that surprise everyone including himself.  His giving back is heavily centered around how to apply the Brand experience which has taught us all how powerful that piece of our model is to everyone and everything.  He is the perfect example of our Service Path.

To back it up, you can find that Sean has the most reviews submitted and there isn’t a customer complaint to this day on his work.  He represents the HM brand to the fullest.  He also has the highest in repeat customers currently on our TEAM.    His paperwork and use of Dispatch is always complete and accurate. Sean is now a full-time employee and proudly sports a company van.

We count ourselves so lucky every day to have him on the TEAM!

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