Ace Handyman Services Named One of America’s Best Customer Service Companies by Newsweek for Second Consecutive Year

Chicago, IL, December 1, 2019 – Ace Handyman Services has once again been recognized as a top brand as part of Newsweek's list of America's Best Companies for Customer Service for 2020.  Similar to last year, an independent study used data from a survey of more than 20,000 US customers and focused solely on customer service.

"This recognition is continued validation of our Service Path process and a true focus on the customer experience." said Paul Bors, President of Ace Handyman Services, a Chicago-based franchisee. "Our franchise system continues to exceed our customers’ expectations, and it shows by receiving of this recognition for two years in a row."

The Ace Handyman Services system of franchisees provides background-checked, multi-skilled craftsmen who can handle a homeowner’s entire to-do list.  The half-day package continues to be the most sought-after service from customers, allowing a craftsman to get numerous items or tasks done around the home completed in four hours. Visit www.HandymanMatters.com/chicago for a full list of services and packages.

Ace Handyman Services guarantees their work and offers a “Like It’s Our Home” promise.  Check out why Ace Handyman Services is different here:  https://www.youtube.com/watch?v=2DIKDccSp7o.

About Ace Handyman Services

Since 2004, Ace Handyman Services has been providing customers with quality craftsmanship across all of their handyman, repair and remodeling projects -- both large and small -- inside and outside including: Bathrooms, Kitchens, Basements, Carpentry, Electrical, Plumbing, Painting, Staining, Doors, Windows, Tiling, Flooring, Lighting, Drywall, Decks and Remodeling.  They are A+ rated by the Better Business Bureau, and they are a Super Service Provider for Angie's List members with over 1,000 A-rated reviews.  

They can be contacted at (773)-235-0900, chicago@handymanmatters.com or at www.HandymanMatters.com/chicago

About Ace Hardware

Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries.  Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.

 

 

 

 

Ace Hardware Announces Acquisition of Handyman Matters Franchise

Hardware Cooperative Expands into the Do-It-For-Me Market with the Coming New Ace Handyman Services

OAK BROOK, Ill., Sept. 6,2019.  Ace Hardware Corporation, the world’s largest retailer-owned hardware cooperative, announced today it has completed the acquisition of Handyman Matters, a franchisor of home repair, maintenance, and improvement services based in Denver, Colorado.  Handyman Matters will become Ace Handyman Services and operate as a new stand-alone, subsidiary of Ace Hardware Corporation.

Handyman Matters is a franchise organization comprised of locally-owned and operated and company-owned locations that offer professional and multi-skilled craftsmen and women trained to handle a homeowners’ to-do list in addition to larger remodeling projects.  On-site services to consumers and small businesses include carpentry, plumbing, electrical, drywall, painting, flooring and much more.  The franchisor currently has 57 franchisees who collectively employ approximately 250 handymen and women in 121 territories across 23 states.

“The introduction of Ace Handyman Services provides a platform from which Ace can further deliver on our helpful promise to consumers while expanding our presence in the growing do-it-for-me segment,” said John Venhuizen, President and CEO of Ace Hardware Corporation.  “This acquisition combines a proven home repair and maintenance franchise system with Ace’s trusted brand and renowned helpful service.  Providing increased support to existing franchisees while aggressively recruiting more is part of a compelling evolution in our plan for strategic growth and our retailers’ continued success.”

Andy Bell, the founder and CEO of Handyman Matters will continue to lead the day-to-day business operations for Ace Handyman Services from its headquarters in Denver. Integration and re-branding initiatives are currently underway with a target completion in the first quarter of 2020.

“We are thrilled to be a part of the Ace family. In addition to supporting locally owned and operated businesses, Ace and Handyman Matters also share a commitment to quality and outstanding service,” said Andy Bell, founder and CEO of Handyman Matters. “As part of the new Ace Handyman Services, our franchisees have a tremendous opportunity to grow their businesses in collaboration with Ace and its trusted retailers.

”For information about investment opportunities with Ace Hardware visit www.myace.com and for information about investment opportunities with Ace Handyman Services visit www.handymanmattersfranchising.com.

About Handyman Matters

Founded in 1998 and recently celebrated 20 years in business, Handyman Matters is a national franchise organization that offers home and commercial maintenance, improvement and remodeling services.

About Ace Hardware

Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit www.acehardware.com or newsroom.acehardware.com

 

 

 

Handyman Matters Chicago is Now Serving the North Shore Suburbs

 

Company Expands its Broad Service Offering to the North Shore

Chicago, IL, April 15, 2019 – Handyman Matters Chicago is pleased to announce that it has expanded its multi-faceted handyman, repair and remodeling services to the North Shore area of Chicago

Paul Bors, President of Handyman Matters Chicago, said “Handyman Matters Chicago is one of the top-rated repair and remodeling companies in the Chicagoland area.  And, now we have combined with our sister company, Handyman Matters North Shore, to continue serving their customers as well as new customers in the North Shore communites of Evanston, Glenview, Glencoe, Willmette, Winnetka, Kenilworth, Skokie, Morton Grove, Niles, Park Ridge, Golf, Highland Park, Fort Sheridan, Northbrook, Lake Forest and Highwood.”

He added, “For over 10 years, we’ve been providing homes and businesses throughout Chicago with quality craftsmanship across all of their handyman, repair, maintenance and remodeling projects -- both large and small -- inside and outside.

In our Residential Division, our multi-skilled professionals specialize in everything from basic repair, painting, electrical, plumbing and installation tasks -- to moderate-sized projects like door, window, flooring, tiling and room updates -- to complete home remodeling projects for your kitchens, bathrooms, family rooms, dens, basements, decks and garages. 

In our Commercial Division, we work with restaurants, offices, retail businesses, condominium associations and property management companies as their one-stop repair and maintenance solution for build-outs, repairs, ongoing maintenance or simply as a supplement to their own maintenance crews for time-sensitive projects that need to get done quickly.

Whatever you need -- for your home or business -- large or small -- we can get it done efficiently, professionally and at a price you can afford.

At Handyman Matters, if it matters to you, it matters to us!”

Since 2004, Handyman Matters Chicago has been providing customers with quality craftsmanship across all of their handyman, repair and remodeling projects -- both large and small -- inside and outside including: Bathrooms, Kitchens, Basements, Carpentry, Electrical, Plumbing, Painting, Staining, Doors, Windows, Tiling, Flooring, Lighting, Drywall, Decks and Remodeling.  They licensed, bonded and insured, and they are A+ rated by the Better Business Bureau and are a Super Service Provider for Angie's List members with over 1,000 A-rated reviews.  

They can be contacted at (773)-235-0900, chicago@handymanmatters.com or at www.handymanmatters.com/chicago.

 

Handyman Matters Named One of America’s Best Customer Service Companies by Newsweek

 

Handyman Matters, a national franchise organization focusing on handyman, repair and remodeling projects, has been named by Newsweek as the top brand in the Home Referral Services and Home Repairs category as part of Newsweek’s list of America’s Best Companies for Customer Service.

Handyman Matters rated one of America’s Best Companies for Customer Service

Newsweek sanctioned an independent study in collaboration with Statista that was based on five criteria used to measure customer service experiences:

• Quality of communication
• Technical competence
• Range of services offered
• Customer focus
• Accessibility

The results were published in the November 30, 2018 issue of Newsweek and can be seen here.  The independent study used data from a vast sample of more than 20,000 US customers and a total of 132,954 customer evaluations collected.

Paul Bors, President of Handyman Matters Chicago, said “As the Chicago-based franchise of Handyman Matters, we have been one of the top-rated repair and remodeling companies in the Chicago area for over 10 years, and we’re very happy to see that our customer service and hard work is validated by Newsweek.  We provide our residential and commercial customers with quality craftsmanship all of their handyman, repair, maintenance and remodeling projects -- both large and small -- inside and outside.”

Handyman Matters Chicago has multi-skilled professionals that specialize in everything from basic repair, painting, electrical, plumbing and installation tasks -- to moderate-sized projects like door, window, flooring, tiling and room updates -- to complete home remodeling projects for your kitchens, bathrooms, family rooms, dens, basements, decks and garages. 

 

At Handyman Matters, if it matters to you, it matters to us!

Check out why Handyman Matters is different here:  https://www.youtube.com/watch?v=2DIKDccSp7o

 

Handyman Matters Chicago Earns 2018 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 

Chicago, IL, January 15, 2019 – Handyman Matters Chicago is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (“SSA”).  This award honors service professional firms who have received exceptional service ratings and reviews on Angie’s List in 2018.

“Service pros that receive our Angie’s List Super Service Award represent the best  in our network for consistently making great customer service one of their top priorities,” said Angie’s List Founder Angie Hicks.  “These pros have provided exceptional service to our members and absolutely deserve recognition for the exemplary customer service they exhibited in the past year.”

Angie’s List Super Service Award 2018 winners have met comprehensive eligibility requirements which include maintaining an “A” rating in  customer reviews and other strict screen criteria.

Paul Bors, President of Handyman Matters Chicago, said “We are pleased that Angie’s List has again recognized Handyman Matters Chicago as one of the top providers of handyman and remodeling services in the Chicago area, and we are gratified that their customers continue to reflect their high levels of satisfaction with over 1,000 A-rated reviews.”

Handyman Matters Chicago has received this Super Service Award honor every year since 2005.

Since 2004, Handyman Matters Chicago has been providing customers with quality craftsmanship across all of their handyman, repair and remodeling projects -- both large and small -- inside and outside including: Bathrooms, Kitchens, Basements, Carpentry, Electrical, Plumbing, Painting, Staining, Doors, Windows, Tiling, Flooring, Lighting, Drywall, Decks and Remodeling.  They are A+ rated by the Better Business Bureau, and they are a Super Service Provider for Angie's List members with over 1,000 A-rated reviews.  

They can be contacted at (773)-235-0900, chicago@handymanmatters.com or at www.handymanmatters.com/chicago.

 

Handyman Matters Chicago Earns Better Business Award for 2018

The award reflects Handyman Matters Chicago’s  high level of customer satisfaction

Chicago, IL, March 4, 2019 – Handyman Matters Chicago is pleased to announce that it has earned the Better Business Bureau’s Complaint Free Award for 2018, an honor exclusively to BBB Accredited Businesses.  

“Your company’s commitment to customer service excellence pays dividends in many ways.  We are honored to recognize your business for superior performance in the area of ethical business practices and encourage you to continue your commitment to customer satisfaction,” said the Better Business Bureau.

Paul Bors, President of Handyman Matters Chicago, said “We are proud that the Better Business Bureau has affirmed our A+ rating and recognized Handyman Matters Chicago as one of the top repair, remodeling and handyman services in the Chicago area for customer satisfaction.”

Since 2004, Handyman Matters Chicago has been providing customers with quality craftsmanship across all of their handyman, repair and remodeling projects -- both large and small -- inside and outside including: Bathrooms, Kitchens, Basements, Carpentry, Electrical, Plumbing, Painting, Staining, Doors, Windows, Tiling, Flooring, Lighting, Drywall, Decks and Remodeling.  They are A+ rated by the Better Business Bureau, and they are a Super Service Provider for Angie's List members with over 1,000 A-rated reviews.  

They can be contacted at (773)-235-0900, chicago@handymanmatters.com or at www.handymanmatters.com/chicago.

 

 

Let’s Get Started on Your 2019 Projects Around Your Home

 

The holidays have passed, the decorations are down, the guests have returned home, and we’re still looking at a couple of more months of cold temperatures and long nights.  It’s easy to let the winter doldrums take hold, but it’s also a great time to tackle a handful of those household repair projects that you didn’t get to last year.  It will boost your spirits when you can finally cross a few of those items off your to-do list!

Don’t bite off more than you can chew.  Select just two or three projects you’d most like to tackle, and see these through to completion.  Focus on indoor projects that won’t be delayed or made more complicated by the weather. 

Here are some suggestions, ranging from small to larger tasks:

Change out your furnace filter.  Upgrade your smoke and carbon monoxide detectors.  Reorganize a closet and other storage areas with an eye toward decluttering.

Update your home’s lighting.  Maybe you’ve been contemplating adding recessed lights or under cabinet lights.  Now would also be a fine time to install a ceiling fan.

 

Organize your garage, the area that most notoriously becomes a convenient dumping ground for everything that you couldn’t find anyplace else to store.  Consider putting up shelves and possibly a peg board for hanging tools.  Inventory those boxes, gardening implements and sporting goods to see what should remain and what needs to go away.  Take the time to clearly mark boxes when you place them on shelves or return them to overhead storage so that you can know at a glance what they contain.  It saves time and reduces frustration later.

 

If you’re feeling particularly ambitious, winter is the perfect time to renovate your kitchen or your bathroom.  Upgrade your bathroom with new tile, paint lighting, or even a new toilet or vanity and faucet.  In the kitchen, go as simple as adding a backsplash, painting walls, adding new cabinets, or if you like, go for something bigger—an entire remodel! 

The best way to begin any winter home project is with a pencil and a pad of paper.  Conduct a walk-through of your home, identifying and writing down all the things that could use some attention and tender loving care.  Once the list is complete, prioritize the tasks you’ve identified.  Pick the two or three that seem most important to you personally, and tackle those.  Keep the list for reference further down the road.  When these upgrades are complete, you can move on to the next items you’d like to see finished.

Handle those chores that you are most comfortable undertaking on your own.  If your free time or skills are limited, call in the experts to ensure things are done quickly and correctly.  Handyman Matters Chicago has the qualified craftsmen who can efficiently undertake virtually anything you might have on that list.  Call us today at (773) 235-0900!

 

LOVING YOUR FAMILY AND YOUR HOME

Sometimes the simplest things can make the biggest differences, especially when it comes to fire safety.

There are small tasks that you can do at home to increase your family's safety that require little to no effort but can have huge benefits. Please take a moment to read through the following Home Fire Safety & Prevention Checklist to reduce the number of hazards around your home and to help ensure you're keeping your loved ones safe in a fire emergency.

 

Home Fire Safety & Prevention Checklist:

* Are there Smoke Detectors less than 10 years old on every level of the home inside and outside all sleeping areas?

* Are there Carbon Monoxide Detectors less than 7 years old on each level of the home?

* Do any of the Smoke or Carbon Monoxide Detectors need new batteries?

* Do all basement bedrooms have a window egress and are they escape accessible?

* Are there fire extinguishers present where needed, such as in the kitchen, garage, laundry room and furnace room, and are they all within their expiration dates?

* Kitchen - Is a preventative shut-off device present at the stove?

* Dryer - Has the vent been cleaned in the last 2-3 years?

* Are any electrical switches and/or outlet trim plates warm to the touch?

* Are GFCI outlets present in the Kitchen, Bathrooms, Garage and Exterior or wherever water is present?

* Extension cords used around the home - Are they free from cuts/frays?

* Flammable liquids - Are they stored away from appliances and heat sources?

* Furnace, Water Heater and Electrical Panel - Are they clear from storage items and materials by at  least 3 feet?

* Do you have a Fire Escape Plan and are fire exits clear of obstruction?

* Two-story home - Is there an escape ladder in the home near a window?

* Outside - Do excessive limbs, leaves, or shrubs need to be trimmed or removed?

* BBQ grill - Does it need to be cleaned, or have excess grease removed and are the gas/propane lines in good condition and not leaking?

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