Ace Handyman Services Lake Norman is a proud local supporter of the following foundations:
Pinky Swear Foundation eases the financial and emotional impacts experienced by children with cancer and their families by providing basic needs support during a very challenging time. Cancer is not a one-day thing. It is hard to imagine what life is like to have a child going through cancer; it affects the while family. That's why their programs are so important. We are proud to support this charity every month and participate in many functions throughout the year with Pinky Swear!
Wounded Warrior Project®
For more than a decade, the Wounded Warrior Project (WWP) Annual Warrior Survey has given injured post-9/11 veterans a voice - a platform to be heard by individuals and organizations who have the power to initiate change. In 2020 28,282 warriors participated, providing an extensive 360° view of the warriors WWP serves. This critical data allows them to track and treat warriors' most pressing needs in areas like mental, physical and financial wellness. It guides WWP's programmatic, research, and advocacy efforts, as well as the efforts of those who share and support our mission of honoring and empowering warriors. We are proud to be a monthly supporter of this important charity - helping those who fought to keep our country free!
What's Important To Us
Our Fine Craftsmen
Even though we ensure through training and background checks that our employees are both knowledgeable about your job and safe for you to allow into your home, we also train them to provide exceptional customer service.
Our employees will:
- Wear protective shoe coverings or remove shoes
- Be mindful of privacy and personal space
- No smoking on your property
- Take great care of your entire house, not just the area of focus
- Always clean up following a job and remove all jobsite materials
- Effectively communicate should a problem arise that may change the scope of work - no last minute surprises.
On top of that, if a repair or remodel will be messy, we will put down paper or plastic barriers to protect your carpets and make sure to cover any furniture in the area. Our Craftsmen also wear uniforms so you can identify who you're letting into your home.
Work That Is Valued
Although extraordinary, our Craftsmen are not the only element that differentiates us, it's also our unbeatable commitment to our customers. When it comes to the work performed and quality of service provided, Ace Handyman Services customer service is like no other.
From the moment you initially inquire about our professional services, whether by phone, web, or via our easy-to-use online booking feature (an industry first), you will notice our convenient scheduling and exceptional communication. We take great pride in going "above and beyond" to reassure you that our Craftsmen will show up on time, and you can trust that the person arriving at your home is the one intended to be there. Our customer service representatives are extremely knowledgeable and eager to help you find the right Craftsman that best meets your needs and is available at a time that is convenient for you. We send an email communication detailing your scheduled appointment, and we follow up afterwards to confirm that the work was completed to your satisfaction.
While our Craftsmen are onsite, they will be respectful of you and your home as expressed in our "Like It's Our Home" Promise. They will listen to your concerns and provide solutions to resolve your issues in the most effective and efficient way possible. And when the job is completed, your home will be left in better shape than it was when they arrived. Our home improvement experts are highly trained professionals who provide a superior level of service.