Why Choose Ace Handyman Services?
Welcome to Ace Handyman Services. Just like you’ve come to know Ace Hardware’s helpful nature, you will find us to be your new advocate in caring for your home or business.
You’ll enjoy how we’re different
Thank you for learning more about us. We think you’ll find us to be a different home improvement experience – in a good way. We have removed all of the frustration in home improvement, with incredibly high levels of service, communication and expertise – we’re pretty certain it will surprise you.
You’ve come to know Ace Hardware’s helpful nature, and now, you’ll find us to be your new helper in caring for your home or business.
We’re locally owned
Like your local Ace Hardware store, Ace Handyman Services of Rockville is nationally recognized and locally owned. We offer handyman services in the Montgomery County area for those who need quality, multi-skilled help to get things fixed or improved at an exact time, on a planned day, with a one-year guarantee.
Our customer ratings will tell you a lot about us
We have a 4.98-Star rating from more than 230 customers – We know how to do the job right.
Our Multi-Skilled Craftsmen are qualified to do 1,162 different projects
Whether it is a minor door adjustment, new door and window installations, a bathtub that needs caulking, a loose piece of trim, deck repairs, or a small bathroom refresh, our Multi-Skilled Craftsmen have the skills to do over 1,162 different home improvement and commercial projects. Our Craftsmen are employees – not subcontractors – who have passed background checks before they enter any of our customer’s homes. We can schedule an exact time over the phone, for work that’s all fully guaranteed, to get that project off of your to-do list.
All appointment times are set based on what is convenient for you so you can plan your day around us.
Let us show you how different we are from what you’ve experienced in the past from home improvement providers – we’re sure you’ll be glad that you called.
The Multi-Skilled Craftsmen You Want Handling Your To-Do List
Since our Craftsmen have years of experience providing quality repairs, we guarantee our work for a year. You can take comfort in knowing our Craftsmen have passed thorough background checks so that you can be assured of a safe, courteous, trusted professional who will treat your home or property like it’s their own.
Our employees undergo training that includes best practices like:
- We will ask all customers, when scheduling their work, if they would like us to wear a mask to respectfully work in their home.
- Calling you the night before confirming your project list.
- Texting you the morning of confirming our arrival time.
- Showing at an exact time that you’ve scheduled in advance.
- Reviewing your project list before work begins on the day of service.
- Being thoughtful and mindful of privacy in your personal space.
- Taking great care of your entire house, not just the area of focus.
- Always cleaning up following a job and removing all job site materials.
- Communicating throughout the process, in case an unknown problem arises that may change the scope of work – never a last-minute surprise.
- Putting down plastic or paper barriers to protect your carpet when necessary.
- Covering any furniture during messy repairs.
- Wearing uniforms so you’ll know us when you see us.
- Confirming that all fixes, repairs and installations delight you once finished.
We are not finished with your job until you are delighted
Whether you need drywall repair or a full refresh, we always do it properly the first time. As a licensed Maryland contractor, we carry full liability and workers’ compensation insurance. The quality of our work shows in our Achieving Customer Excellence Award from the National Association of the Remodeling Industry.
However, our awards and Multi-Skilled Craftsmen are not the only defining aspects of Ace Handyman of Rockville - we are here to serve our homeowners with unmatched customer commitment. Most customers take comfort in first calling us, describing the work that needs to be completed, and receiving a qualified estimate over the phone. Our customer service representatives help you find the right Craftsman to fit your job and your schedule.
Contact us for your residential handyman maintenance and small home repair projects to experience a totally new level of service – the way it should be. We serve homes and businesses all over the Rockville. We can also provide commercial handyman services.
Our Fine Craftsmen
Even though we ensure through training and background checks that our employees are both knowledgeable about your job and safe for you to allow into your home, we also train them to provide exceptional customer service.
Our employees will:
- Wear protective shoe coverings or remove shoes
- Be mindful of privacy and personal space
- No smoking on your property
- Take great care of your entire house, not just the area of focus
- Always clean up following a job and remove all jobsite materials
- Effectively communicate should a problem arise that may change the scope of work - no last minute surprises.
On top of that, during a remodel, or if a repair, upgrade, or refresh will be messy, we will put down paper or plastic barriers to protect your carpets and make sure to cover any furniture in the area. Our Craftsmen also wear uniforms so you can identify who you're letting into your home.
Work That Is Valued
Although extraordinary, our Craftsmen are not the only element that differentiates us, it's also our unbeatable commitment to our customers. When it comes to the work performed and quality of service provided, Ace Handyman Services customer service is like no other.
From the moment you initially inquire about our professional services, whether by phone, web, or via our easy-to-use online scheduling feature (an industry first), you will notice our convenient scheduling and exceptional communication. We take great pride in going "above and beyond" to reassure you that our Craftsmen will show up on time, and you can trust that the person arriving at your home is the one intended to be there. Our customer service representatives are extremely knowledgeable and eager to help you find the right Craftsman that best meets your needs and is available at a time that is convenient for you. We send an email communication detailing your scheduled appointment, and we follow up afterwards to confirm that the work was completed to your satisfaction.
While our Craftsmen are onsite, they will be respectful of you and your home as expressed in our "Like It's Our Home" Promise. They will listen to your concerns and provide solutions to resolve your issues in the most effective and efficient way possible. And when the job is completed, your home will be left in better shape than it was when they arrived. Our home improvement experts are highly trained professionals who provide a superior level of service.