Finding the perfect solution for a customer is Charles' passion. Listening to a customer's needs, asking the right questions and coming to the ideal personalized solution drives him. Charles believes strongly in hiring the best people because they will provide the best customer service. He enjoys teaming the right craftsman with the right job, so you get the best person for your specific project. Charles grew up in Northern California and became a Washingtonian in 1992. He has 4 grown children that where raised in Washington. Charles and his wife Crystal along with their two dogs can be found enjoying their yard and garden or out fishing in the summer. During the fall months Charles is an avid sportsman and while he is hunting Crystal and the dogs are training to truffle hunt. If there is a U2 concert on the West Coast you are going to see Charles there. Charles and Crystal are both board members of the Stanwood-Camano Community Fair and enjoy being part of educating children and giving back to the community.
Crystal is Charles wife. Crystal is from Snohomish County. She grew up in Stanwood and Everett, graduating as a Seagull from Everett High School. Crystal is responsible for recruiting and acts as evening and weekend back up for booking jobs. She has a Bachelors degree in Business Management and a career in IT Security. In sitting and pondering their future and having watched Charles work like crazy for someone else, when deciding their path forward it was Crystal who suggested to Charles that perhaps at this stage in life they think about opening an Ace Handyman Services franchise. While they may spend a lot of time together on their deck with a glass of wine pondering life. There is no sitting still for them. She had spent years watching how much Charles put into what he did and knew if the company was theirs that she and the dogs could spend time with him in the office instead of waiting for him to come home after 60-hour weeks. Upon moving home from Washington D.C.15 years ago Crystal spent a decade as the sole caregiver for both of her grandparents and was able to see them through their ends of life in their own home that they had built from the ground up and raised generations in, as they wished for it to be. Crystal is well aware of the stress and loneliness that comes with being a sole caregiver, maintaining a career and balancing family that offers direction and help but yet the when of the time to expect it is elusive. If only she had met Charles earlier. Opening an AHS franchise, she knew that the people who were maintaining their independence or caregivers like her could have a trusted resource to help. More than fixing the random broken thing, came the trust that was even more important than the repair.
Kim came on just in time to help us with our growth. She joins Cody in the office part time as Office Support. Kim looks forward to helping ease the anxiety homeowners have about getting repairs done. In her previous career she works as tech support for field engineers, installers, electricians and DIYers. Add to that a background in healthcare, component testing and technical troubleshooting over the phone, she�s the ideal fit for us. Kim is driven to learn and gain knowledge. She enjoys at the end of the day knowing that she had satisfied customers. Kim loves painting, cooking and �nerding out� on TV shows and movies.
Raymond joins us after a career that has combined both artistry and construction. A holy grail in our industry. Raymond has a degree in industrial design which helps bring ideas to reality. He has many years building from plans using a wide variety of materials. Raymond is originally from the East Coast, as is his wife, but the best part, they both met here on the west coast. He has a special place in his heart for blue crab and east coast seafood. Raymond has a great go get 'em attitude and a smile to complete it.
Gerard spent several years as an independent contractor and joined us looking for something more consistent. He has a well-rounded source of knowledge and an artists heart. Gerard studied the trades in school before joining the Army. We are grateful for his service. Gerard and his partner are new parents to an adorable baby girl who is the apple of her daddy's eye. Gerard grew up in Louisiana, so don�t be surprised if a Sir or Ma�am slips into your conversation. His being from Louisiana, it goes without saying that you can discuss southern cooking with him.
Joe came aboard joining us as a Handyman apprentice with the desire to learn new things professionally that he can also use at home. Joe grew up in Darrington and lives there today with his wife, two children and his dog. He lives close to his brother and his family as well as his parents. Joe�s family is very important to him, and he enjoys all things outdoors including time at the river and hiking. In Joe�s previous experience he was an industrial painter. We look forward to watching Joe blossom and grow as he works with us.
Cody studied mechanics and welding. He has spent several years working in the trades specializing in painting, drywall repair and home maintenance. Cody grew up locally as part of a large family. We first met him several years ago when he worked at the Stanwood Camano Community fair and are excited our paths crossed again. Cody is especially proud of his car that for the past decade he has kept up and running performing all the maintenance himself. He enjoys the outdoors including fishing and hiking. He has a giant warm smile and we are very excited that he joined our team.